Truck dispatch support for new authorities

Confirm what is ready before the search starts

Have your legal business details, relevant operating authority information, W-9, insurance information and equipment specifications ready for review. Check that names and contact details are consistent across the documents. Arrange document submission with the team instead of placing sensitive files in an ordinary enquiry field.

Dispatch onboarding organizes the information needed for service; it does not activate authority, issue insurance or replace the carrier’s operating responsibilities. If a document is incomplete or a status needs clarification, resolve that before planning around a possible shipment.

Treat broker acceptance as a separate step

Each broker sets its own carrier and shipment requirements. Authority history, insurance, safety information, equipment and onboarding procedures can affect whether a new carrier qualifies. A completed dispatch packet does not mean every broker will accept it.

We review the requirements attached to an opportunity before proceeding. If a broker declines, the next search must still respect the carrier’s actual profile. We do not promise to bypass authority age requirements or present your business as a different carrier.

Set practical boundaries for the first searches

Share where the truck will be empty, when the driver is available and the lanes you can realistically run. Describe the equipment precisely: a box truck’s payload and door opening, a reefer’s capabilities or a flatbed’s usable deck and handling gear.

A local only radius or fixed destination can narrow the options further. Discuss whether you can consider regional or OTR work, but keep home time and operating limits clear. Broader preferences create more possibilities to review, not a guarantee of freight.

• Confirm equipment readiness before giving an available pickup time.
• Choose a realistic search radius and acceptable destination regions.
• Review specialized hotshot, step deck or cargo van availability separately.

Use a repeatable first load checklist

Before approving a shipment, review the complete rate, pickup and delivery appointments, commodity, weight, loading method and written instructions. Include empty miles, waiting time and any extra work in the decision. Ask for clarification when the posting and confirmation differ.

You approve the booking. Keep the driver’s contact information current, report changes promptly and retain the signed delivery record. Clear communication and complete documents are useful habits from the first load onward; they do not guarantee future broker acceptance or payment.

Agree fees and expectations before starting

Rai Dispatch charges equipment specific dispatch fees of 4 to 12% on loads we book, with a dedicated dispatcher for each truck and no setup fee. Your equipment rate, billing base, service scope and invoice timing are confirmed in writing. Rai Dispatch uses percentage only pricing for every truck type. There are no setup fees, fixed weekly or monthly charges, or other Rai Dispatch fees. Ask how cancelled loads, accessorials and freight you book yourself affect the percentage calculation.

A start date estimate follows the review of your documents, equipment and lanes. Keep onboarding completion separate from a confirmed booking when planning your first week. Available freight, broker approval and operating costs make fixed income or immediate load promises unreliable planning assumptions.