Make the schedule match the operation.

Truck appointment scheduling and follow ups

A load works only when its timing works. Rai Dispatch helps coordinate pickup and delivery appointments using the carrier’s actual availability, then follows up as conditions change.

Pickup and delivery coordination
Status and delay follow ups
Time zone details clarified

Percentage dispatch plan

4 to 12%

Rate depends on your truck type. Dedicated truck dispatcher included. Confirm the billing base and service scope before starting.

Discuss your truck View pricing details

Freight availability and carrier results vary; no specific load rate or weekly revenue is guaranteed.

Rai Dispatch · Service details

Dispatch service at a glance

Your dispatcher: A dedicated dispatcher for your truck. See how the team works.
Dispatch fee: 4 to 12% of gross revenue on loads we book, based on equipment. Rai Dispatch uses percentage only pricing for every truck type. There are no setup fees, fixed weekly or monthly charges, or other Rai Dispatch fees. Fee schedule effective October 30, 2026. Review the billing terms.
Service area: All 48 contiguous United States. Plan your lanes and coverage.
Load approval: You review the rate, appointments and requirements, then approve each load before booking.
Getting started: Free setup, an equipment review and a written dispatch agreement. New carrier setup desk: Monday to Saturday, 8:00 AM to 6:00 PM CT. Prepare your carrier details.
Active carrier support: 24/7 live dispatch support for active carriers. Use your agreed dispatch contact and escalation process.

Clarify the appointment before planning the next load

A first come, first served window is different from a firm appointment. We help clarify arrival instructions, facility hours, local time zones and whether a pickup or delivery can be adjusted. A posted date alone is not enough to build a dependable schedule.

Share current truck status and driver availability. Transit plans need to leave realistic time for loading, unloading and required rest. The driver and carrier remain responsible for safe operation and applicable hours of service requirements.

Communicate early when the plan changes

Mechanical problems, traffic and facility delays can affect the next appointment. Prompt updates allow the dispatch desk to contact the broker, request revised instructions and help keep the record of what changed.

We provide 24/7 live dispatch support for active carriers, including communication and agreed documentation support when a load is delayed. An appointment change or detention approval still depends on the facility or responsible broker. Confirm your dispatch contact and escalation process during onboarding.

Record the appointment time zone and check in requirements.
Notify dispatch when arrival or empty times change.
Keep arrival, departure and delay details for follow up.

Questions carriers ask

Practical answers before you start

Can you change a shipper or receiver appointment?

We can request a change and communicate the response. The facility or responsible broker controls availability, so a requested adjustment may not be approved.

Do you provide around the clock dispatch coverage?

Yes. Rai Dispatch provides 24/7 live dispatch support for active carriers. The new carrier setup desk operates Monday to Saturday, 8:00 AM to 6:00 PM CT. Confirm your dispatch contact and escalation process during onboarding.

Will detention automatically be paid after a delay?

No. Free time, notification requirements, evidence and payment terms vary by load. Clarify them in writing before pickup and document the delay.