Introduction
This policy applies to Rai Dispatch at raidispatch.com and the dispatch related communications described below. Rai Dispatch is operated by Rai Technologies LLC.
Rai Technologies LLC (“we,” “us,” or “our”) provides truck dispatching services and communicates with customers through SMS text messaging.
This Privacy Policy explains how we collect, use, protect, and manage your personal information.
Information We Collect
We may collect the following information when you work with us:
- Name
- Phone number
- Email address
- Dispatching details (loads, schedules, appointments)
- Communication preferences
When your browser requests this website, our hosting and security providers may process technical information needed to deliver and protect it:
- IP address
- Browser and device information included in the request
- Requested URL, request time, response status and error details
- Referring URL, when your browser sends one
These operational records are separate from the information you provide through our forms. Section 5 explains our current website tracking and hosting practices.
How We Use Your Information
Information you provide in inquiries or dispatch communications is used to support dispatching operations, including:
- Dispatch updates
- Load details
- Schedule or appointment changes
- Customer service and operational communication
- Business administration
We do not use the contact details you give us, including your name, phone number, or email address, to run marketing campaigns unless you explicitly authorize it. Technical request information may also be used to operate the website, diagnose errors and protect against abuse, as described in Section 5.
How We Share Information
Contact and SMS information
Rai Technologies LLC does NOT sell, trade or share your contact details, customer inquiries or SMS consent information with third parties or affiliates for marketing, promotional or advertising purposes.
Service providers may process information needed to deliver dispatching services, respond to your requests, send inquiry notifications and operate or protect the website. If you separately choose optional analytics, Google receives website measurement and technical information as described in Section 5. Your inquiry details are not included in those analytics events.
Website Analytics, Cookies & Operational Logs
AOptional Google Analytics
We use Google Analytics 4 (GA4) to understand website visits and interactions. Analytics is off until you opt in using Measurement settings. Before that choice, we do not load the Google Analytics tag, set its cookies or send analytics events. You can reject analytics and still use our website, forms and contact links.
With your consent, we measure page visits, accepted inquiry forms, quote form openings and clicks on phone, SMS, WhatsApp and email links. A click does not confirm that a call or message took place; an accepted inquiry is not a completed sale.
Google may receive your IP address, browser and device information, page path, referring website origin, cookie identifiers and interaction data. Our event parameters omit URL query strings and fragments and do not include submitted names, phone numbers, email addresses or message text. Referrer information includes only the website origin, not its page path, query string or fragment. We do not enable Google signals or personalized advertising. Google Ads measurement is not loaded on this website.
Read Google's Privacy Policy and how Google uses information from websites that use its services for Google's processing practices.
BYour Choice and Withdrawal
Measurement settings at the bottom of every page lets you accept, reject or withdraw analytics consent. We save your choice in this browser's local storage, separately from inquiry information. The preference contains only its version, optional measurement choices and the time you saved them. Clearing this storage removes the saved choice. On the next page load, analytics stays off until you choose again.
Withdrawing consent stops subsequent optional measurement, removes accessible first party analytics cookies and reloads the page to unload the provider. It does not erase information Google already received. You can also use your browser controls to remove cookies. If your browser prevents saving preferences, we explain the storage error and keep optional measurement off for that page.
CHosting and Security
Our hosting and security providers may maintain operational request and error logs, including the technical information in Section 2, to serve pages, investigate problems and prevent abuse. These necessary website operations continue when you decline analytics; declining analytics does not make every request anonymous.
DContact Forms and External Services
Our inquiry forms send the details you enter to our lead delivery service so we can respond. Inquiries receive manual replies and requested callbacks; a transactional confirmation email is separate from marketing. Analytics consent does not enroll you in marketing calls or messages. Phone, email, SMS and WhatsApp links connect you to the service you choose, whose own privacy practices apply. Our operational SMS terms remain in Section 7.
How We Protect Your Information
We implement administrative, technical, and physical safeguards to protect your personal data. Access is limited to authorized personnel who require the information to perform their duties.
SMS Terms & Conditions
AProgram Description
We send SMS messages related to truck dispatching, including:
- Load details
- Updates or changes
- Schedules and appointments
- Service notifications and operational messages
BSMS Consent
Website inquiries receive manual replies and requested callbacks. Submitting a phone number on our website does not enroll you in automated marketing calls or texts. Operational messages for active carriers follow the communication arrangements agreed during onboarding.
CMessage Frequency
Message frequency varies based on load activity and operational needs.
DOpt Out Instructions (Required)
You may stop receiving messages at any time by replying:
STOPYou will receive one final confirmation message.
EHelp Instructions (Required)
FMessage & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
GCarrier Liability Disclaimer (Required)
Mobile carriers are not liable for delayed or undelivered messages.
Data Retention
We retain personal information only as long as necessary to:
- Provide dispatching services
- Comply with legal and operational requirements
- Maintain business records
Your Rights
You may request:
- Access to the information we hold
- Correction of inaccurate information
- Deletion of your personal data
Requests may be submitted to the contact information below.
Changes to This Policy
We may update this Privacy Policy & SMS Terms from time to time. The “Effective Date” will be updated accordingly whenever changes are made.
Contact Information
For questions or concerns, please contact:
Rai Technologies LLC
Last updated: October 31, 2026