Dedicated truck dispatcher for owner operators and fleets

Start with the truck you actually operate

Your dispatcher needs the equipment, available payload, current location, preferred lanes, avoided destinations, home time needs and the people who can approve bookings. Identify which details are fixed and which change from trip to trip. Keep the profile current when a truck is replaced, a driver’s schedule changes or a handling restriction applies.

For a box truck, include interior measurements, door opening, loading access, liftgate capability and the delivery work your driver accepts. A 26 foot truck description alone does not establish whether a shipment fits. Tell your dispatcher when the truck will be empty and ready, rather than only giving the current delivery appointment.

What your dedicated dispatcher handles

Agree the handoffs before the first load search. Your dispatcher coordinates the agreed administrative work, while your carrier supplies accurate operating information and makes the load decision. This gives the driver and carrier office one consistent record to work from.

Use an explicit load approval process

Agree how the proposed load will be presented and how you will approve it. A useful summary includes the route, dates, appointments, compensation, empty miles and important handling requirements. Clarify any missing details before giving the booking approval.

You keep control of the operation and can decline freight that does not fit. If several people work in the carrier’s office, identify the authorized decision maker so the desk does not receive conflicting instructions. A quick answer is helpful only when it is also a clear answer.

• Name the people authorized to approve loads.
• Choose the communication channel for approval.
• Review written terms and special requirements.
• Tell the desk promptly when availability changes.

Set expectations for updates and escalation

Discuss when routine updates are expected, which issues need a call and who receives time sensitive changes. Loading delays, equipment problems and appointment conflicts are easier to address when the relevant information reaches the right contact promptly.

Your dedicated dispatcher is your primary contact, with team backup providing 24/7 live dispatch support for active carriers. The coverage is shared across the team; it does not depend on one person working every hour. Confirm your primary contact, backup contact and escalation channel during onboarding. New carrier setup desk hours are Monday to Saturday, 8:00 AM to 6:00 PM CT.

Separate a dedicated dispatcher from dedicated freight

A dedicated dispatcher and a dedicated lane are different arrangements. The first concerns who supports your carrier operation. The second concerns a particular recurring freight commitment, which needs its own confirmed schedule, requirements and agreement.

Our 24/7 live dispatch support for active carriers covers the agreed dispatch work and active load communication. It does not guarantee available freight, contracted lanes or a volume of loads at every hour. Percentage dispatch fees are 4 to 12% by equipment. Review the service scope, billing base and support contact process before starting.