Several trucks. One clear operating plan.
Truck dispatch services for small fleets
As a fleet grows, each truck adds its own location, schedule and paperwork. Rai Dispatch provides a dedicated dispatcher for each truck and free setup, helping small trucking companies coordinate the dispatch work around those differences. Our nationwide service supports carriers across the lower 48, with the fleet retaining control of equipment, drivers and load approval.
- Truck by truck availability
- Clear carrier approval contacts
- Coordinated load documents
Percentage dispatch plan
4 to 12%
Rate depends on your truck type. Dedicated truck dispatcher included. Confirm the billing base and service scope before starting.
Discuss your truck View pricing detailsFreight availability and carrier results vary; no specific load rate or weekly revenue is guaranteed.
Rai Dispatch · Service details
Dispatch service at a glance
- Your dispatcher
- A dedicated dispatcher for your truck. See how the team works.
- Dispatch fee
- 4 to 12% of gross revenue on loads we book, based on equipment. Rai Dispatch uses percentage only pricing for every truck type. There are no setup fees, fixed weekly or monthly charges, or other Rai Dispatch fees. Fee schedule effective October 30, 2026. Review the billing terms.
- Service area
- All 48 contiguous United States. Plan your lanes and coverage.
- Load approval
- You review the rate, appointments and requirements, then approve each load before booking.
- Getting started
- Free setup, an equipment review and a written dispatch agreement. New carrier setup desk: Monday to Saturday, 8:00 AM to 6:00 PM CT. Prepare your carrier details.
- Active carrier support
- 24/7 live dispatch support for active carriers. Use your agreed dispatch contact and escalation process.
Give every truck its own operating profile
A fleetwide equipment label is not enough to plan every load. Record each truck or trailer’s specifications, payload, location, available time and handling capabilities. Two dry vans may have different readiness times; two box trucks may have different liftgate or dock access.
Separate confirmed availability from an estimated empty time. Update the dispatcher when maintenance, driver changes or a delayed delivery affects a truck. This helps avoid pursuing freight against capacity that has already been committed.
Agree who can approve a booking
Choose the fleet contact who approves rates and loads, and clarify whether a driver can approve changes. Decide how pickup details reach the assigned driver and who reports truck status. A simple, shared process is particularly useful when the fleet owner also drives.
Before approval, review the rate, equipment fit, appointments, handling requirements and driver availability for the specific truck. A load should not be shifted to another truck without checking that the operating details and responsible parties’ requirements still fit.
| Stage | Information to confirm |
|---|---|
| Ready for search | Truck identity, empty location, equipment and available time |
| Load proposed | Rate, appointments, requirements and authorized approval |
| Load underway | Driver contact, status updates and any schedule changes |
| Delivery complete | Signed documents, receipts and next availability |
Plan lanes around individual drivers
One driver may prefer regional work while another accepts longer OTR runs. Keep home time requests, operating limits and destination preferences attached to the right truck. Combining them into a single fleet average can hide a schedule that does not work for an individual driver.
We support lane discussions using known truck status and available freight. Review potential reloads and empty miles, while leaving room for appointment changes. Nationwide dispatch coverage does not mean every truck will find suitable freight in every location.
Keep load records easy to reconcile
Use the same truck identifier and shipment reference across rate confirmations, broker updates and delivery documents. That makes it easier to see which records are missing and which truck can be released for the next search.
Rai Dispatch provides the document coordination agreed during onboarding. Your fleet retains its accounting, compliance and driver management responsibilities. Discuss your existing workflow with us so the service fits your records rather than assuming a particular software platform or integration is included.
Review service and costs at truck level
Compare completed loads, total miles, time waiting and home time fit for each truck. A strong fleet gross can hide one truck spending too much time empty or unavailable. Share that feedback when reviewing the next week’s search preferences.
Percentage dispatch fees are 4 to 12% by equipment on loads we book. Confirm the exact rate, billing base, included trucks and service scope in writing. Agree how invoices identify each truck and how accessorials, cancellations or changes in active fleet size are handled. Rai Dispatch uses percentage only pricing for every truck type. There are no setup fees, fixed weekly or monthly charges, or other Rai Dispatch fees.
Questions carriers ask
Practical answers before you start
Does Rai Dispatch charge any fees besides the equipment percentage?
Rai Dispatch uses percentage only pricing for every truck type. There are no setup fees, fixed weekly or monthly charges, or other Rai Dispatch fees.
Can you support a fleet with different truck types?
We can review mixed equipment, including dry vans, reefers, flatbeds, box trucks and power only operations. Specialized equipment and each truck’s lanes require a service fit review.
Can dispatch coordinate with our fleet manager?
Yes. Identify the manager and approval process during onboarding. Dispatch support can work alongside your existing operations, with responsibilities agreed before starting.
Are fleet dispatch fees charged to every load we haul?
The advertised percentage applies to loads we book. Confirm the included trucks, billing base and treatment of independently booked freight in the signed agreement.