Keep the load details and the people aligned.

Broker communication for owner operators

Rai Dispatch helps coordinate broker conversations so load instructions, updates and questions reach the right people. You keep control of your carrier operation and the decisions that affect it.

Load instructions clarified
Status updates coordinated
Changes documented

Percentage dispatch plan

4 to 12%

Rate depends on your truck type. Dedicated truck dispatcher included. Confirm the billing base and service scope before starting.

Discuss your truck View pricing details

Freight availability and carrier results vary; no specific load rate or weekly revenue is guaranteed.

Rai Dispatch · Service details

Dispatch service at a glance

Your dispatcher: A dedicated dispatcher for your truck. See how the team works.
Dispatch fee: 4 to 12% of gross revenue on loads we book, based on equipment. Rai Dispatch uses percentage only pricing for every truck type. There are no setup fees, fixed weekly or monthly charges, or other Rai Dispatch fees. Fee schedule effective October 30, 2026. Review the billing terms.
Service area: All 48 contiguous United States. Plan your lanes and coverage.
Load approval: You review the rate, appointments and requirements, then approve each load before booking.
Getting started: Free setup, an equipment review and a written dispatch agreement. New carrier setup desk: Monday to Saturday, 8:00 AM to 6:00 PM CT. Prepare your carrier details.
Active carrier support: 24/7 live dispatch support for active carriers. Use your agreed dispatch contact and escalation process.

Resolve important questions before pickup

We help collect pickup numbers, addresses, appointments, commodity details and contact instructions. If the posting and the rate confirmation disagree, we ask for clarification before the driver relies on either version.

Broker onboarding requirements can differ. Authority history, insurance or equipment requirements may affect eligibility. Dispatch assistance does not override those requirements or guarantee that a broker will approve the carrier.

Keep shipment changes visible

An updated appointment, a delayed truck or a facility problem should not get lost between phone calls. Share accurate status information promptly; we help coordinate updates and request written confirmation when material instructions change.

For delays and accessorial requests, clear timestamps, receipts and supporting details help the conversation. We assist with follow ups, but cannot guarantee a broker’s response time, claim approval or payment.

Confirm who should receive updates and by which channel.
Report delays as soon as they are known.
Keep written records of approved changes to the load.

Questions carriers ask

Practical answers before you start

Will I still be able to talk with the broker?

Yes. Dispatch support helps coordinate communication; it does not remove your role as the carrier or prevent direct communication when needed.

Does dispatch guarantee broker payment?

No. Payment obligations belong to the parties to the load agreement. Review broker information and payment terms and, where relevant, discuss credit approval with your factoring provider.

Can you change load instructions without my approval?

Material changes should be communicated and approved by the responsible parties. We coordinate clarification rather than independently changing your operating commitments.