Frequently asked questions about truck dispatch

Dispatch fees are 7% for box trucks, 6% for hotshots, 4% for reefers and Conestoga trailers, 12% for cargo vans, and 5% for dry vans, flatbeds, power only, step decks, Sprinter vans, RGN and lowboy trailers, car haulers, tankers, dump trucks and trailers, and curtain side trailers. Fees apply to gross revenue on loads we book. Rai Dispatch uses percentage only pricing for every truck type. There are no setup fees, fixed weekly or monthly charges, or other Rai Dispatch fees. Confirm the applicable equipment category, billing base and service scope in writing.

Prepare your operating authority details where applicable, Certificate of Insurance, W-9, equipment specifications, and a signed dispatch agreement. A factoring notice of assignment may also be needed. Broker requirements vary by load and carrier.

We support carriers across the 48 contiguous United States. Tell us whether you prefer local, regional, dedicated, or over the road work. Load availability depends on your equipment, authority, location, and the market.

We specialize in dispatching box trucks, dry vans, reefers, flatbeds, power only tractors, step decks, hotshot trucks, cargo vans and Conestoga trailers. We also review Sprinter vans and other listed equipment. Actual equipment, lane and load requirements are confirmed before booking.

No. No forced dispatch: you approve every load before it is booked. We present the rate, pickup and delivery details, equipment requirements, and route considerations so you can decide before booking.

Owner operators, small fleets, and carriers with new authority can discuss their setup with us. Each broker sets its own authority age, insurance, safety, and equipment requirements, so not every load will be available to every carrier.

We search load boards and available broker freight, review lane fit and carrier requirements, negotiate terms, and present suitable options for your approval. We consider loaded and empty miles as well as pickup and delivery schedules.

No. Freight availability, load rates, operating costs, and weekly revenue change with equipment, markets, hours available, and the loads you accept. Dispatch support helps you evaluate opportunities; it does not guarantee a particular income.

Yes. Rai Dispatch assigns a dedicated dispatcher for every truck, with load planning around its equipment, preferred lanes, schedule and load criteria. Active carriers receive 24/7 live dispatch support through their agreed contact and escalation process. Confirm contact details and backup arrangements during free setup.

We help document arrival and departure times and request eligible detention or layover pay under the agreed load terms. Payment depends on the broker or shipper agreement and supporting documentation.

Yes. Rai Dispatch provides 24/7 live dispatch support for active carriers. Active carriers should use the dispatch contact and escalation process agreed during onboarding. New carrier setup desk hours are Monday to Saturday, 8:00 AM to 6:00 PM CT.

We assist with carrier packets, rate confirmations, bills of lading, proof of delivery, and communication with your chosen factoring provider. The carrier remains responsible for accurate records and compliance.

We review your documents, equipment, lanes, and broker eligibility during onboarding. Timing depends on complete paperwork and suitable freight availability. Call the dispatch desk for a realistic start date.

Services are offered without a long term commitment. Follow the notice and outstanding payment requirements in your signed dispatch agreement. Review those terms before starting.

No. We dispatch under your MC authority and never collect freight payments; brokers pay you or your factoring company. Rai Dispatch is a dispatch service for motor carriers, not a freight broker or a carrier, and it is paid only by the carrier under the written dispatch agreement.

Fee schedule effective October 30, 2026. The fee schedule published on this website changed on September 28, 2026 and again on October 30, 2026, when the current 4 to 12% schedule took effect; copies of this website dated before October 30, 2026 show percentages that no longer apply. The pricing page and each equipment page show the current percentage for that truck type.