Terms of Service

1. Agreement to Terms

By accessing or using the dispatch services provided by Rai Dispatch, operating under Rai Technologies LLC (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Rai Dispatch provides truck dispatch services, which may include:

• Load searching and booking
• Rate negotiation with brokers and shippers
• Broker and shipper communication
• Scheduling and appointment coordination
• Paperwork and documentation support
• Lane strategy and route planning guidance

3. Important Disclaimer

4. No Earnings, Revenue, or Load Volume Guarantee

Rai Dispatch does not guarantee any specific income, gross revenue, profit, rate per mile, number of loads, or continuity of freight. Your results depend on factors outside our control, including:

• Freight market conditions and seasonal rate movement
• The lanes and load types you are willing to run
• Your equipment, insurance, safety rating, and operating authority
• Your availability, hours of service, and downtime
• Fuel, maintenance, insurance, and other costs you carry
• Broker and shipper rate decisions, which are theirs to make, not ours

Our dispatch fee is the equipment specific percentage of the agreed gross revenue on loads we book. This percentage fee does not guarantee that a load will cover your operating costs or produce a profit.

5. Carrier Requirements

To use our dispatch services, you must:

• Have valid and active MC Authority
• Maintain required insurance coverage
• Provide accurate and current documentation
• Communicate promptly about load status and issues
• Honor load commitments once accepted
• Pay the equipment specific percentage dispatch fee on the agreed billing base

6. Fees and Payment

Dispatch fees are 7% for box trucks, 6% for hotshots, 4% for reefers and Conestoga trailers, 12% for cargo vans, and 5% for dry vans, flatbeds, power only, step decks, Sprinter vans, RGN and lowboy trailers, car haulers, tankers, dump trucks and trailers, and curtain side trailers. Fees apply to gross revenue on loads we book. Rai Dispatch uses percentage only pricing for every truck type. There are no setup fees, fixed weekly or monthly charges, or other Rai Dispatch fees. Confirm the applicable equipment category, billing base and service scope in writing. These percentage based dispatch fees apply to gross load revenue on loads we book. The equipment rate, fee basis, treatment of fuel surcharge and accessorials, and payment schedule are confirmed in your individual dispatch agreement before service begins.

Rai Dispatch uses percentage only pricing for every truck type. There are no setup fees, fixed weekly or monthly charges, or other Rai Dispatch fees.

Payment terms, billing frequency, and specific rates will be outlined in your individual dispatch agreement.

7. Cancellation and Termination

Either party may terminate the dispatch relationship with proper written notice as specified in your individual agreement. Upon termination:

• All outstanding percentage dispatch fees become immediately due
• We will complete dispatch on any loads in progress
• You remain responsible for completing accepted loads

8. Limitation of Liability

To the maximum extent permitted by law, Rai Dispatch shall not be liable for:

• Cargo loss, damage, or delay
• Actions or omissions of brokers or shippers
• Lost income or business opportunities
• Indirect, incidental, or consequential damages
• Carrier compliance violations

Our total liability shall not exceed the amount of dispatch fees paid by you in the preceding three months.

9. Indemnification

You agree to indemnify and hold harmless Rai Dispatch, Rai Technologies LLC, and their officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, your operation of motor vehicles, or your breach of these terms.

10. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the business relationship, including rates, customer lists, and business strategies.

11. Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.

13. Website Tracking & Privacy

Google Analytics 4 (GA4) is optional and remains off until you opt in using Measurement settings. You may reject analytics or withdraw consent through those settings; contact forms and links work either way. Google Ads measurement is not loaded. Hosting and security providers may process operational request and error logs to deliver and protect the website regardless of your analytics choice.

Our contact forms and communication channels continue to process the information you provide so we can respond to your request. Details of these practices are in our Privacy Policy & SMS Terms, including the website practices in Section 5 and the SMS consent, STOP and HELP terms in Section 7. The Privacy Policy is incorporated into these Terms by reference.

14. Contact Information

For questions about these Terms of Service, please contact us: