OTR and long haul truck dispatch services

Start with the full time away from home

Tell us when the truck is empty, the regions you will run and the date you want to return. Include planned maintenance, time off and equipment restrictions. An OTR plan should reflect the driver’s real availability instead of filling a calendar with miles that cannot be completed.

The proposed trip needs enough time for pickup, travel, loading, unloading and the next appointment. Carriers and drivers remain responsible for safe operation and applicable requirements. We use accurate status updates from your operation to avoid arranging freight around outdated assumptions.

Evaluate the destination before accepting the outbound load

The highest posted rate is not always the most suitable trip. Review the empty drive to pickup, loaded distance, expected delivery time and where the equipment will be available afterward. A destination outside your preferred network can create a costly reposition or an unwanted extension of the trip.

We help compare current options and discuss rates with the broker. Potential reloads are part of planning, but freight is only confirmed after the necessary approvals and booking. Treat an unbooked return load as an option to investigate, not as money already earned.

Keep long haul communication specific

On a multi day trip, a small schedule change can affect the next load. Report departure, arrival, loading and delivery changes through the agreed contact method. Clear updates give the dispatch desk time to ask about appointment changes or revise the next search.

Before pickup, confirm contact details, reference numbers, commodity information and any special instructions. Reefer temperature requirements, flatbed dimensions, power only trailer arrangements and dry van handling conditions all need their own review. The equipment name by itself does not establish that a load will fit.

• Confirm written pickup and delivery instructions.
• Share changes in truck availability promptly.
• Keep records supporting detention or other requests.
• Review the next pickup only against the updated schedule.

Review completed trips using consistent measures

A useful trip review includes total miles, empty miles, days committed, waiting time and documented expenses. Those measures help you decide whether to repeat a lane, change the pickup radius or shorten time away. Gross load pay by itself does not show the effect on your business.

Our percentage dispatch fee is 4 to 12% by equipment, with the exact rate, revenue base and scope agreed before service. Rai Dispatch provides 24/7 live dispatch support for active carriers through your assigned dispatcher and team coverage. New carrier setup desk hours are Monday to Saturday, 8:00 AM to 6:00 PM CT. Keep the active load contact and escalation details accessible before departure.